Last updated: 12 October 2026
Who we are
This website (rlwgroup.org) is run by RLW Group F.Z.C, a free zone company registered in Ajman Free Zone, United Arab Emirates (Licence No. 57057).
Registered address: Office C1, 1F, SF9178, Ajman Free Zone C1 Building, Ajman Free Zone, UAE.
Email: arwukuk@gmail.com
Phone: +971 50 485 0734
We are responsible for the personal data we collect through this website. Many of our customers are in the United Kingdom, so we handle personal data in line with the UK GDPR as well as UAE law.
What information we collect
When you use our website or buy from us, we may collect:
- Contact details: your name, email address, phone number, and billing and delivery address.
- Order details: the products you buy, order history and messages you send us.
- Payment details: payments are handled by secure third-party payment providers. We do not see or store your full card details.
- Account details: your username and password, if you create an account.
- Technical data: your IP address, browser type, device and the pages you visit, collected through cookies.
- Newsletter: your email address, if you subscribe.
How we use your information
- To process, deliver and manage your orders.
- To handle returns, refunds and customer service.
- To prevent fraud and keep our website secure.
- To send you marketing emails, only if you have subscribed. You can unsubscribe at any time.
- To improve our website and products.
- To meet our legal and tax obligations.
Legal basis for using your data
- We need it to fulfil our contract with you (your order).
- We have a legitimate interest, such as preventing fraud and improving our service.
- You gave consent, for example for newsletters and non-essential cookies.
- The law requires it, for example keeping tax records.
Who we share your information with
- Payment providers, to process payments.
- Couriers and delivery companies, to deliver your order.
- Our website hosting and IT service providers.
- Authorities, where the law requires it.
We never sell your personal data.
International transfers
We are based in the UAE, and some of our service providers are in other countries. Your data may be processed outside the UK. When this happens, we take reasonable steps to make sure your data stays protected.
Cookies
Our website uses cookies to make the shop work (for example, your shopping cart and login) and to understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the shop may not work properly without them.
How long we keep your data
- Order and payment records: up to 6 years, for tax and accounting purposes.
- Account details: until you ask us to delete your account.
- Newsletter data: until you unsubscribe.
Your rights
- Ask for a copy of the personal data we hold about you.
- Ask us to correct wrong information.
- Ask us to delete your data.
- Object to or restrict how we use your data.
- Withdraw your consent at any time.
- Ask for your data in a portable format.
To use any of these rights, email us at arwukuk@gmail.com. We will reply within one month.
If you are in the UK and are not happy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
We use reasonable technical and organisational measures to protect your data, including a secure (SSL) connection on our website.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
RLW Group F.Z.C
Email: arwukuk@gmail.com
Phone: +971 50 485 0734